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Delivery Charges & Policy


For Delivery in the UK

Orders can be shipped using Royal Mail 1st Class Tracked/Recorded or Courier Service.

Prices will be those ruling at the order date. We do not deliver to P.O. Boxes. Re-delivery of returned orders will incur an additional delivery payment. All delivery charges are subject to change

For delivery to the UK Mainland:

£0 - £29.99 - The following delivery choices apply:

  • Royal Mail First Class Tracked/Recorded (1-3 Days Delivery Service) - £3.50
  • Upgrade to Next Day Delivery Courier Service (Order before 11.30am for Next Working Day Delivery - Excludes Weekends) - £6.50

£30+ - FREE Royal Mail First Class Tracked/RecordedStandard (1-3 Days Delivery Service)

  • Upgrade to Next Day Delivery Courier Service (Order before 11.30am for Next Working Day Delivery - Excludes Weekends) - £6.50

 

For delivery to the Northern Ireland, Scottish Highlands, Scottish Islands , I.o.W & Channel Islands:

£0 - £29.99 - The following delivery choices apply:

  • Royal Mail First Class Tracked/Recorded (1-4 Days Delivery Service) - £3.50
  • Upgrade to Courier Delivery Service (Order before 11.30am for 1-2 Day Delivery - Excludes Weekends) £18.95

£30+ - The following delivery choices apply:

  • FREE Royal Mail First Class Tracked/Recorded (1-3 Days Delivery Service)
  • Upgrade to Courier Service (Order before 11.30am for Next Working Day Delivery - Excludes Weekends) - £18.95

 

For Delivery in Europe

The delivery cost will be calculated based on which zone the parcel is being delivered to; please see the pricing matrix below.

Please note, your country may require you to pay an import charge for your Products. Feelgoodmatters is not liable for these charges. We would advise you to check this before placing your order. Redelivery of returned orders will incur an additional delivery payment.

Zone Cost

Zone 1 (All countries in Europe except those listed in Zone 2) 

  • Royal Mail International Recorded (3-6 Days Delivery Service) - £8.50
  • Courier Delivery Service (Order before 11.30am for 2-5 Day Delivery - Excludes Weekends) - £22


Zone 2
(Albania, Iceland, Macedonia, Montenegro) 

  • Royal Mail International Recorded (3-7 Days Delivery Service) - £8.50
  • Courier Delivery Service (Order before 11.30am for 2-6 Day Delivery - Excludes Weekends) - £37.50

 

For Delivery to the Rest of the World

Please use the estimate delivery tool in your shopping basket to calcucate delivery costs to your country. Please note, your country may require you to pay an import charge for your Products. Feelgoodmatters is not liable for these charges. We would advise you to check this before placing your order. Redelivery of returned orders will incur an additional delivery payment.

  • Royal Mail International Recorded (7-10 Days Delivery Service) - £12.50
  • Courier Delivery Service (Order before 11.30am for 3-6 Day Delivery - Excludes Weekends) - £37.50

 

Delivery Policy

We will deliver your Products in accordance with the delivery option selected by you during the order process.

UK - depending on method selected, allow up to 4 working days 

Europe - Estimated 3 - 6 working days 

Rest of World - Estimated 3 - 10 working days

Orders are processed and delivered on working days only (Monday to Friday, excluding bank holidays). Therefore orders placed on Saturday/Sunday will not be processed and dispatched until the following Monday. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more delivery. Feelgoodmatters does not accept any liability whatsoever for delayed delivery caused by any third party.

From the time we commence delivery of your order, you will assume all risk in the goods. Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to a) exercise your right of cancellation; and b) address any intended cancellation or complaints to the correct place of business.

Tax Charges for orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. If you need to reach us in regards to your order, please email accounts@feelgoodmatters.com. Cancellation Orders are usually processed on the same day they are placed.

Should you wish to cancel your order prior to dispatch you are asked to email accounts@feelgoodmatters.com, stating your order details (including order number) in all communications.